Frequently Asked Questions
Everything you need to know about your Julep beauty journey.
When will my beauty order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for cosmetics?
We offer a 30-day return policy for most products. For hygiene reasons, items must be unused and in their original packaging to qualify for a full refund.
Are Julep products cruelty-free?
Yes, we are committed to ethical beauty. All Julep products are 100% cruelty-free and we do not test on animals at any stage of production.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations in the near future.
How can I track my subscription box?
You can track your monthly subscription by logging into your account dashboard under the 'My Boxes' section to see the current shipping status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.